PROFESSIONAL QUALIFICATIONS

WORK EXPERIENCE

EDUCATION &

SKILLS

· Led six 8-week horticultural therapy groups for older adults, children, and individuals with anxiety/caregiver stress; designed session plans, managed logistics, and coordinated with centre staff.

· Supervised two helpers per session, providing guidance for participant support and attendance monitoring.

Delivered one horticultural therapy workshop and one 4-week therapy group.

2024 – Registered Horticultural Therapist

Hong Kong Association of Therapeutic Horticulture

2025–2026 –Observation Assessor / Pre‑test & Post‑test Assessor / Research Interviewer (Part-time)

“Exploring the impact of horticultural therapy on the health of community-dwelling older adults” – collaborative research by The Education University of Hong Kong, Lingnan University and the Hong Kong Association of Therapeutic Horticulture (HKATH)

· Conducted pre/post assessments, ongoing observations, structured interviews, and documented qualitative feedback for research participants.

2025 - Korea B.H.L Professional Floral Design Level 2 Skills

2025 - Certification Certificate Certificate in Florist Training (Level 3)

Knorr-Bremse Asia Pacific (Holding) Ltd (German-based multinational company)

Sales Administrator | Apr 2020 – Present
Assistant Parts Administrator | Mar 2014 – Mar 2020

· Processed and validated customer orders in SAP, ensuring accuracy in pricing, discounts, and delivery scheduling.

· Coordinated shipment arrangements and liaised with Asia Pacific customers and factories.

· Prepared shipping and bank documents (e.g., invoices, packing lists, B/L, document collection).

· Produced backorder and KPI reports; analysed data to identify logistics risks and collaborated with factories on corrective actions.

· Led conference calls with factories and customers to resolve logistics issues.

· Requested freight quotations, arranged bookings, and verified forwarder invoices.

· Provided administrative support including stationery ordering, meeting room reservations, and ad‑hoc tasks.

· Developed and maintained log‑sheets to improve administrative efficiency.

· Contributed to improving on‑time delivery performance from ~80% to over 90%.

· Created simple marketing materials using PowerPoint to support sales activities.

Zuellig Pharma Ltd. (3PL)

Operation Coordinator – GSK team | May 2012 – Feb 2014

· Coordinated logistics including inventory allocation, delivery scheduling, warehouse collaboration, and regulatory compliance.

· Handled customer-facing hotline enquiries and complaints with clear communication and timely follow-up.

· Designed information datasheets and enquiry logs; proposed a delivery‑tracking hotline adopted by management.

The Chinese University of Hong Kong

Library Assistant – Legal Resources Centre | Dec 2010 – Sep 2011

· Provided high-quality customer service and support to library users, including professors, students, and visitors; answered inquiries and assisted with locating resources.

· Maintained library spaces, equipment, and facilities to ensure a safe, clean, and organized environment.

· Assisted in daily library operations and helped organize library events (e.g., the Centre opening ceremony).

· Carried out opening and closing procedures at the Legal Resources Centre.

· Coordinated office supplies, cleaning staff, and outsourced maintenance personnel to support smooth operations.

· Supported training sessions and meetings by greeting guests, reserving rooms, and arranging presentation materials.

· Supported the relocation of the Legal Resources Centre by assisting with packing, moving, and setup tasks.

· Completed ad-hoc tasks assigned by the Assistant Librarian.

Eli Lilly Asian Operations Ltd. (Multinational pharmaceutical company)

Data Entry Clerk – Anti-counterfeit Department | Dec 2009 – Dec 2010

· Processed confidential information and provided administrative support including guest greeting and manager travel coordination.

· Collaborated with UK/Thailand security teams on sensitive database maintenance and communication.

HSBC

Corporate Actions Assistant – Securities Operations Centre | Jul 2008 – Jul 2009

· Supported corporate actions operations by preparing entitlement reports and updating stock positions.

· Maintained accurate filing and prepared vouchers and SWIFT messages.

· Communicated with external clients regarding upcoming events and followed up on instructions.

The Hong Kong Polytechnic University (SPEED) – BA (Hons) Business (Finance) | 2006–2008

Hong Kong Institute of Vocational Education – Higher Diploma in Supply Chain Management | 2003–2006

Languages: Cantonese (Native), English (Proficient), Mandarin (Working proficiency)
Technical: Microsoft Word, Excel (PivotTable, VLOOKUP), PowerPoint (visual materials), Photoshop, CorelDRAW, Outlook
Soft: Programme coordination, wellbeing facilitation, stakeholder collaboration, customer service, group activity support, interpersonal communication, detail-oriented, team player

Typing: English and Chinese typing